Shipping policy

Last updated: 5 August 2026

Shami Seafood delivers online seafood orders throughout most of Cape Town and surrounding suburbs. This policy explains our delivery areas, fees, timing, collection options and important order requirements.

Delivery Areas

SHAMI delivers across most of Cape Town and surrounding suburbs, including the City Bowl, Atlantic Seaboard, Southern Suburbs and Northern Suburbs, as well as certain outer areas.

If you are unsure whether your suburb falls within our standard delivery area, please contact us before placing your order and we will confirm delivery availability.

Delivery outside our standard service area may be possible by prior arrangement and may be subject to an additional delivery fee. Any additional fee will be confirmed with you before your order is dispatched.

Delivery Fees

  • Standard delivery within SHAMI’s Cape Town service area: R60
  • Delivery outside our standard service area: Quoted separately
  • Collection from our Kensington location: Free by appointment

Delivery Timing

Orders are usually delivered within 12–48 hours after confirmation.

We may occasionally deliver sooner, but same-day delivery is not guaranteed. We will contact you if there is any unexpected delay.

Urgent delivery requests may be considered depending on product and driver availability, but expedited or same-day delivery cannot be guaranteed.

Delivery Hours

  • Monday to Friday: 09:00–17:00
  • Saturday: By prior arrangement
  • Sunday and public holidays: By prior arrangement

Collection and Own-Courier Options

Collection

Free collection is available from our Kensington location by appointment. Please wait for confirmation that your order is ready before arriving for collection.

SHAMI operates as an online-order seafood business rather than a walk-in retail store. Collection must therefore be arranged and confirmed in advance.

Your Own Courier

You may arrange your own courier service at your cost, provided collection is coordinated with SHAMI in advance.

Please ensure that the courier is suitable for transporting perishable or frozen food products.

Bulk Orders Outside Cape Town

For larger orders outside Cape Town, please contact SHAMI to discuss product availability, quantities and possible delivery arrangements.

Important Delivery Information

  • Online payments must be confirmed before an order can be dispatched.
  • Cash on Delivery may be selected where available.
  • Someone must be available at the delivery address to receive the order.
  • Due to the perishable nature of seafood products, drivers cannot leave orders unattended.
  • Customers must provide a complete and accurate delivery address and a reachable telephone number.
  • Please inform us as soon as possible if access instructions, contact details or delivery arrangements change.
  • SHAMI may decline delivery where safe or reasonable delivery cannot be completed. Where possible, an alternative delivery or collection arrangement will be offered.
  • Delivery times may be affected by circumstances outside our reasonable control, including traffic, severe weather, access restrictions or unexpected operational delays.

Unsuccessful Delivery Attempts

If delivery cannot be completed because no one is available, access cannot be obtained, or the delivery information supplied is incorrect, the order may be returned to SHAMI.

We will contact you to arrange collection or another delivery attempt. An additional delivery fee may apply where redelivery is required. Any additional charge will be confirmed before another delivery is arranged.

Product Availability

Products that are out of stock cannot normally be ordered.

In the unlikely event that an item becomes unavailable after you place your order, we will contact you before fulfilment. You may choose an approved replacement or receive a refund for the unavailable item.

We will not substitute products without your approval.

Contact Us

For delivery enquiries:

Email: orders@shamiseafood.com
Phone: +27 21 696 2259
WhatsApp: +27 61 425 4582